Testimonials • Gail & Ken Pianta


There Is No Better Proof Than A Satisfied Client...

“Thank you both for the tremendous effort you put into the marketing and ultimate sale of my house.  From our first meeting you understood my desire to achieve a quick sale with the best possible result.  Never in my wildest dream did I expect you to provide me with three agreements, and incredibly one of those a cash unconditional agreement, within 10 days of our initial meeting.

You worked brilliantly as a team and were so professional in your approach – Ken, your meticulous attention to detail with your creative photographic and video presentation and Gail, your precise consideration to the legal requirements, amazing ability to follow up prospective buyers and negotiate and conclude a sale.

Your professionalism, commitment, honesty and hard work ethics were very much respected and appreciated by me, my co-trustee and advisors.  You enabled me to purchase the apartment of my dreams for which I am extremely grateful. I would have no hesitation in recommending you to any prospective buyer or seller. I trust you will come and enjoy a glass of wine with me some time soon.”

Janet Smith

“Debbie and I would like to express our sincere appreciation and also delight in the result you and your team at Harcourts have achieved on our behalf in selling our property at 46 Parr Terrace, Castor Bay. Clearly, we had some obstacles in earlier efforts to secure a sale despite the house presenting well. It had a narrow window of potential buyers and somehow you found us the right party.

Although the most significant achievement you reached was the sales price we would like to complement you both and the team at Harcourts for the professional approach to marketing our property, the time spent on Open Homes (an hour is so much better than less!), the advertising campaign and your realistic updates from each potential client visit.

It has been a pleasure to collaborate with you in preparing the property for the campaign and we would welcome any approach from any of your potential buyers or sellers in the future to reaffirm our confidence in your management of the sale/purchase of property.

Robert and Debbie Adding
8 Cecil Road, Milford

“Gail and Ken Pianta of Milford Harcourts were my agents for the sale of my home, 9 Rangitira Avenue, Takapuna, by auction in April 2015. I chose them as they were extremely well organised, proactive and displayed an impressive attention to detail even in a preliminary interview, before I had made a decision about an agent.

From the beginning they took me through the whole process clearly and concisely and arranged for the auctioneer to visit and do the same, so I always felt comfortable that I was included in decisions. As the process of the photography, agent and client visits and open homes continued, Gail and Ken kept control of the whole process. They were always thorough and gave me regular feedback.

They were always courteous and considerate as were their other agents, so I knew when there would be visits. In fact, they made what can be a harrowing process quite fun, culminating in an amazing auction with a spectacular outcome, for which I congratulate and thank both Gail and Ken and the auctioneer, Andrew North. I really appreciated their personable approach and initiative while remaining professional and diplomatic, and I am very happy to recommend Gail and Ken to sellers and buyers. And the icing on the cake for me was their donation of $500 to the Lake House Arts Centre for selling my house.”

Adrienne Welch

“We have been reflecting on the recent sale of our home at 4 East Coast Road and wanted to congratulate you on the outstanding management of this. Over the years we have had a few real estate experiences, and selling our property with Harcourts and under the management of Caroline Devereux, Ken and Gail Pianta was a pleasure.

The points of difference were:

  1. clear communication with regular feedback and discussion

  2. artistic flair with the advertising and presentation of our home

  3. extremely efficient organisation with regards to advertising and making things happen i.e. booking the auctioneer

  4. generally keeping us informared with a positive manner and sense of humour

  5. professional handling of details during and after the auction process

Monty and I would recommend you to anybody who is interested in selling their home in the near future. Thanks for the experience.”

Jenny & Monty McGougan

“We have recently had an auction for our property at 45 Holland Rd, Hillcrest and wish to thank Gail and Ken for their hard work in bringing the auction process to a very satisfactory conclusion, realising a very favourable price for us. We were kept up to date with information about potential buyers during the open homes over the 3 weeks of the selling process and found Gail and Ken's feedback, advice and reassurance most valuable. Theirs is not a hard sell approach, which we much appreciated, but nevertheless they still achieved a very positive result for us. They were recommended to us by a friend and we are happy to further recommend their services.”

Linda and David Cass

“We have just this week sold our house by an outstandingly successful auction with Ken and Gail Pianta, achieving $265,000 above out reserve price. Ken and Gail did an excellent job in both the presentation and marketing of a difficult property to sell and in addition, encouraging the many agents to view and invite prospective buyers to visit our property. Throughout the marketing process they were great to deal with, always providing us with answers to our enquiries and sorting out any concerns that we had. We were always kept up to date with buyer prospects and we were always fully appraised of all interested parties. We thoroughly recommend Gail and Ken as professional and friendly people who are well aware of the needs of people with property for sale. Testimony to their effort is the 60 or so people who turned up on auction night. Our sincere thanks and very best wishes to them both.”

Alan and Karen Type   

“Dear Gail and Ken

We wish to express our appreciation and thanks for the great effort you both made on our behalf for the recent sale of our property. The result far exceeded our expectations due to the care and diligence you demonstrated. The marketing of our house was extremely original and no doubt had a lot to do with the successful outcome. The headline “two houses are better than one” was a touch of genius. We can say two agents together in a team such as yours, Gail and Ken, are so much better than one! It was such a pleasure to work with you; we thank you for your focussed attention to the smallest detail, your fellowship and good humour.

May we remain your admiring friends,”

John and Flo Ross

“We would not hesitate in recommending Gail and Ken to anyone in the future. They both work extremely well as a team and throughout the campaign were always available and kept us up to date with regular and invaluable updates. They were extremely professional and gladly shared their vast array of knowledge with us and we knew we were in good hands!

Both Gail and Ken were great to work with. Nothing was too difficult; they were enthusiastic throughout the campaign, pro-active at every stage and extremely personable. We felt very comfortable that our property was in the right hands and this was backed up by a depth of experience, knowledge and professionalism, combined with a great company who are always striving to be better than the competition.

Gail and Ken are very likable, down to earth, success driven and pushed hard for the best outcome. Their recommendations all contributed to a result which we were pleased with. 

David Turner & Estelle Hutchinson
4 Tiri Road, Milford”

“Firstly, we'd like to say a sincere thanks to Gail and Ken for helping us sell our Coroglen home. Putting our first home on the market felt like it could be an overwhelming experience, but from the outset and throughout Gail and Ken provided fantastic advice and support. It is very easy to get carried away with the hype in today's market, but from their initial consultations with us and their advice on what work we needed to do maximise the value of our house and their assessment of what we could expect to achieve, we found them both very open, honest and realistic, which was very reassuring.

Throughout the sale process they were great to deal with, managing the open homes and visitors to the home so that it tied in with our family schedule and were very understanding of our needs. They also kept us up to date with the interest in the property and the various potential buyers.  And of course, at the auction, we achieved a great result!

We would not hesitate to recommend Gail and Ken for selling your home.”

Gabrielle Markwick-Brown & Phil Brown

“We recently went to an auction through Harcourts Milford, in which Gail Pianta was our sales agent who represented us on the day. We wanted to write this testimonial for Gail as we were very impressed with her experience and dedication to her job and clients. Gail was great on auction day and came in strong with our bids with a strategic plan in place prior to the auction. It was a very exciting experience for us and Gail’s knowledge of auctions and how to bid really worked in our favour as we won the auction! Gail was always proactive with any issues that arose before settlement, and dealt with them immediately, while still supporting us and remaining professional. It’s not often you find someone who will go the extra mile for you! We would really recommend Gail to anyone who is looking to buy or sell a home.”

Sophie Van der Vorst

Thank you Gail & Ken for the excellent job you did selling our home.  Your calm, unruffled “take charge” approach was magic - you listened to us and acted on our wishes where possible and we always knew we were in good hands. Every “i” was dotted, every “t” crossed - and all with great style and panache (not to mention humor!)  Why have one agent when you can have two?  You work so marvelously together and your skills complement each other perfectly.  The sales process from beginning to end was remarkably stress-free (for us) thanks to your methodical and obviously well-tuned teamwork. 

They say it's the little things that count - and they did!  Your help in presenting our home for the market, text messages and phone calls as well as the weekly report - all were greatly appreciated. We chose you as we felt (and still feel) that you are very professional and trustworthy – very important attributes for seller and buyer alike! We are very happy with our choice of agent(s) and with the end result you achieved – a successful sale!  

Lee & Glenn Harris

‘To define the Pianta’s – the skills that stand out are:-



•True professionals

•Tact and diplomacy


•Impeccable organizational skills

•Sense of humour

•Always there in style and smile!

•Team work

•Entrepreneurial edge

•Ability to see outside the square


Caroline Milner

Having had dealings with Gail in the past, we didn’t hesitate to call Gail and Ken when it was time to sell our house. Once again we made the correct decision. We would like thank Gail and Ken for their advice, respect, honesty, caring manner and most of all their professionalism, in what can be a very daunting experience.

The emails, phone calls and meetings definitely made us feel included and in turn made the weeks go by quicker. The final result far exceeded our expectations and we are still in shock!

We recommend Gail and Ken Pianta to anyone who would prefer a more personable approach to selling their home. They are both a credit to Harcourts!

We look forward to receiving the newsletters and magnetic calendar for many years to come. Thank you both!

Kind Regards,
Emma & Calum Robson

Gail and Ken Pianta,

We first met Gail and Ken some two years ago when we were considering recladding our house. A quiet friendly supportive discussion with Ken assisted us in making the decision to go ahead with this plan

We have now just been through a successful auction process with Gail and Ken.

From our first meeting we found them very approachable and easy to communicate with.  They seemed to understand our needs and expectations and led us through the process in a professional, unhurried, relaxed, manner.

For a large portion of the marketing time we were away on holiday.  However this seemed to be no bother, and, after each Open Home, an informative text arrived and each week a full report appeared in the letterbox.

We were well prepared for the auction, and now are receiving assistance in finding a new home.

We would thoroughly recommend Gail and Ken as professional friendly agents.  Gail said at our first meeting “It can be fun you know”.  With them it was at least pleasant.

Judith and Brian Lunny

Hi Gail and Ken,

We wanted to thank both of you as well as Stephen for the wonderful job you did in getting the best price for the sale of our house at 39 Belmont Terrace, Milford.  The process was explained very well and we received regular reports and feedback on the progress.

On auction day it was a little nerve wracking for me as I hate auctions but you were very comforting and everything was once again handled professionally. Stephen was on top form and was instrumental in getting every last dollar possible from the buyers which was marvelous.

We wish you all the success with the future and would recommend you and Harcourts to any of our friends or family should they have the need to sell their property.

Thanks & regards
Erika & Graham Williams

Gail and Ken are a perfect example that team work is best.

With Gail's experience and organisational skills, everything runs like clockwork. Together with Ken's extensive sales and marketing strategies and the friendly approachable manners of both, you have everything you could want in a top Real Estate Agent.

Opening your home for strangers to look through can be a daunting experience, but with Gail and Ken being there to oversee the sales process and providing quality feedback throughout, you get a strong sense of security and know you are in good hands.

They made the whole process appear easy and painless and achieved a fabulous result for us but, most importantly, you know you can trust them, and buyers feel this too. We will definitely call on their services again in the future and whole heartedly recommend them to anyone planning on selling their home. 

Erin Hutchings & Ryan Elder

There is no better endorsement for Gail and Ken or anything better  we can say, other than that they sold our house and we are extremely grateful.  After several years of failed attempts to sell with other agents, we weren’t looking forward to another try but Gail listened to our requirements and worked with us to ensure minimum disruption with our kids and work. The sale happened because of how Gail made it a win/win for all parties. We are using Gail to help us find our next house and if we need to sell again in the future, we will certainly be talking to Gail and Ken. Thanks guys!

Michelle & Matt

I would recommend Gail and Ken Pianta to anyone buying or selling a property. It is never easy selling a house. Doing it from the other side of the World is even more daunting. Their attention to detail, expertise and extensive knowledge of the current market and area, made it an effortless and painless process. 

Gail and Ken were always confident of getting me the top result, even if I wasn’t. They did a great job of keeping me up to date, communicating with me via e-mail and Skype. One of their many personalised services after open days was to call me with updates and feedback on the viewings. They were always competent and patient with my endless questions.

I particularly appreciated these phone calls and regular updates while waiting for the sale. Gail did not push me into making any changes but gave me valuable advice regarding, improving the way we could sell.  I also appreciated their liaising with all other parties (i.e. lawyers, tenants, cleaners, dressers etc) on my behalf.

Gail and Ken’s confident predictions were realised on the day of the Auction, when the final price exceeded my expectations.

Thank you for selling my house so quickly and profitably.  I wish everything in life could be dealt with as easily.

Thanks again for all your effort



North Yorkshire

United Kingdom

Upon meeting Ken, while at the Open Home at 10/955 Mt Eden Road, we warmed to him immediately.  The information presented to us was discussed, and any further questions we asked were answered.  Further information relating to the property was forwarded promptly via email.

Over the past month, while looking for properties, Ken has certainly been the most professional person we have meet - gold medal. 

Gail, while I have not met you personally, you also have been amazing in giving advice and guidance as to making this happen.

Kind regards

Christine Stokes

95A Braemar Road, Castor Bay

Martin, the sale of my above property has now been completed and I  want to congratulate you on the quality of Ken and Gail Pianta as salespeople. I knew I had met my match when Ken told me at our second meeting that I my house presentation looked like I was camping out in it. That comment might seem rude at first but it was the wakeup call that I needed to listen to. After I took that comment on board, Ken and Gail did everything possible to maximize my chances of successfully selling the property.

The marketing programme that Ken and Gail then started and completed was very successful in that the number of people attending the open homes increased dramatically. Ken’s descriptive words and Gail’s attention to detail brought in the possible purchasers in great numbers. They dealt with an annoying neighbour in a very professional manner and their voice of reason stopped me from overreacting. It was Ken and Gail’s ideas to have golf buggies available to transport viewers up the driveway and thus lessening the impact of the steepness of it. The handing out of chocolates at the house also went down a treat.

The presentation of the house for each open home was taken over by your team to great effect. As you are aware, Robyn and I were overseas for the majority of the advertising campaign and Ken and Gail were so closely involved they even got my son Ash working very effectively in keeping the house well presented. Their enthusiasm also involved the supply of a large bunch of flowers for our dining table and other little things like a extra vase and flower being added to our entrance way to welcoming effect for each open home.

Ken and Gail also kept in touch in a detailed manner during the advertising period which lessened my anxiety whilst Robyn and I were away. It appeared to me that your team would go the extra mile to get the required result.

All in all a fantastic result and I will have no hesitation in engaging Ken and Gail on future sales and also in recommending them to other vendors.

To top it all off Ken and Gail then bought Robyn and I a present at the conclusion of the sale and I do not know if they have mind reading powers or not but the champagne and wines were not only our favourite types but the brands were as well.


Robert Parker

Partner – Chapman Tripp

“….Both Kevin and I have been very impressed with the dedicated care Gail and Ken Pianta have devoted to the marketing and selling of my beloved home. They guided us through the process and suggested that an auction would work well, but were open to our wish to initially try a low key approach to marketing the property. However, when it became apparent that we were not marketing the property widely enough, we were wisely counseled and given very reasonable terms for an auction. 

All along the way, Gail and Ken kept us informed and made helpful suggestions.  They kept just the right balance of friendship and professionalism.  Well done Gail and Ken.   Thank you.”

Helen Woodhouse

“….Your clear, precise, easy to understand explanations to all our questions, your experience in the property market, your understanding of buyers and sellers needs, these can only come with years of working on the job. It is obvious that you both enjoy what you do. Thank you both very much for all your efforts on our behalf, we would recommend you to anyone hoping to buy or sell property.”

Jose & Darrell Couchman

“We are about to settle upon the sale of our family home and this prompts us to write in praise of Gail & Ken Pianta. We found them both very approachable yet professional and they obviously know their stuff. The entire marketing process was stress-free and we were kept well informed of progress throughout. These days it is often down to personalities and the instinct to trust when one must choose between companies for service. Staff can be a companies’ greatest asset and you are fortunate to have Gail & Ken on the Harcourts Team. We will be recommending them specifically to anyone thinking about buying or selling in the future.”

John & Jan Sanderson

“My experience with Gail restored my faith in Real Estate agents. As a woman on my own I was somewhat scarred by a previous experience, was feeling vulnerable and didn’t know where to start. Gail genuinely cared for us, she took the time to have a family meeting and gave us a framework to work by as there was a lot of work needed before the home was ready. She gave us invaluable advice and was a pleasure to have in the home. Needless to say we thoroughly recommend her.”


“Thank you for all your hard work and making the sale of our home go so quickly and smoothly.

The choice, to give the sale of our home to you and Ken, was an easy one after dealing with you when buying it.  When the shoe was on the other foot and we were the buyers, and now during the sales process, both you and Ken have always given us confidence in your ability with your professional yet friendly nature. Your enjoyment and interest in our home aided us and you helped us greatly, with your experience, wisdom and sense of humour getting us through the 'tougher' times. You guided us to make the decision around marketing and the showing of our property during open homes.  These choices resulted in a successful auction brought forward by two weeks and sold to the right buyer, who now has her 'dream home'.”

Craig and Nicky Forsyth

“On behalf of my sisters, we wish to thank you both very much for achieving the successful sale of our mother’s house.  You designed a short, sharp campaign that suited our needs and made excellent use of the Christmas/New Year “quiet time”.   The large number of groups who viewed the property indicated the wide appeal of your advertising material and the effectiveness of the multiple marketing methods used.  Throughout the campaign (from preparing the house, to the photography session to the weekend of the last open homes), your attention to detail ensured that the house was looking its best. We knew what was happening at all times through the campaign. We were very happy with the way Steve called the auction and hope you are pleased to have had happy clients on both sides of the equation.”

Debbie Dunsford